Frequently Asked Questions
We deliver nationwide free of charge if the order is over R450. If the order is below R450, we charge a flat rate of R75
It is up to you but we would recommend thinking how often you normally buy your dog or Cat’s food and then looking for the best option, anything from 2 to 12 weeks or on a monthly basis. Don’t worry, if you need to change your frequency, just follow these simple steps
- Log into your Zuki account in the top right of our home page.
- If you can not log in, please make sure you have activated your account and created a password. You would have received an activation email on your first order. If not, please request us to resend it by mailing firstname.lastname@example.org.
- Once logged in, Click on "Manage Subscription"
- You will see your order summary, Frequency and next order date.
- Click on frequency if you wish to change your order frequency. Select your new frequency, click save. PLEASE NOTE THIS WILL NOT CHANGE YOUR NEXT ORDER DATE AND YOU WILL HAVE TO DO THAT SEPARATELY.
- Click next order date and select your next order date. This will be the date your order is processed and will be delivered 2-5 working days thereafter.
- Your order will be processed on the next date you have set and there after process at the frequency you have just set.
We deliver nationwide, free of charge if the total order value exceeds R450. If the order is below R450, we charge a flat rate of R75 for shipping. Please note that if you place an order for two products at one time and the ZUKI Auto-delivery order frequencies are different, then all product order values have to exceed R450 to qualify for free shipping. If a future ZUKI Auto-delivery product order value is less than R450 on renewal then a flat rate of R75 will be charged for shipping.
If you would like to change your subscription frequency, just follow these simple steps
- Log onto your account in the top right of our web page.
- Click on "Manage Subscription"
- Click on the frequency and it will allow you to change it to your desired frequency.
- Click on "Update"
- Your Frequency is now changed and updated.
Our team strives to dispatch all orders by the next working day, if you live in the Johannesburg or Pretoria region and have not received your order within 4 to 5 working days, please give our team a shout on email@example.com
IWe will send you a Tracking number via email once your package has been dispatched and you can track your order on www.fastway.co.za or you can call them on 087 057 6000.