Autoship Terms: Recurring Pet Food Orders

Last updated: 11 October 2026

These Autoship Terms apply when you sign up for Autoship, our recurring order service at zuki.co.za. They form part of, and should be read with, our Terms and Conditions and our Privacy Policy. If these Autoship Terms and our general Terms and Conditions differ, these Autoship Terms apply to your Autoship orders. By choosing Autoship at checkout, you agree to these terms.

Autoship is provided by The Dog Food App (Pty) Ltd (company registration number 2017/040853/07), trading as ZUKI Pet Shop (“ZUKI”, “we”, “us” or “our”). Postal address: PO Box 313, Newlands, 7725. Physical address: Unit 11, 22 Elsecar Street, Kya Sands, Randburg, 2191. Email: hello@zuki.co.za.

1. What Autoship is

Autoship is a subscription that delivers the products you choose automatically, at the interval you choose, so you don’t run out. You can choose a delivery interval of every 1 to 6 weeks, or every 1 to 6 months. You need a ZUKI account to use Autoship, so that you can manage it online.

2. Autoship pricing

2.1 Your first Autoship order: 35% off

Your first Autoship order gets 35% off the regular price of the Autoship items in that order. This includes your usual Autoship saving on those items (see 2.2), so the two don’t add up.
The total discount on your first Autoship order is capped at R400.
Every Autoship order, including your first, ships free. See section 8.
You also get R100 in Zuki Bucks (10,000 points) when your 3rd paid Autoship delivery has been made. This reward is given once per customer and household. See section 9.
The discount is applied automatically at checkout. You don’t need a code.
It applies to Autoship items only. Once-off items in the same order are charged at their normal price.
It is limited to one per customer and household, and only on your first ever Autoship order. We decide eligibility using your account, email address and billing details.
It can’t be combined with other coupons, vouchers or promotional codes.
If you cancel early, this discount may be charged back. See section 6.

2.2 Every Autoship order after that: 5% off

For as long as your Autoship stays active, every later Autoship order is charged at a discount on the regular price of the Autoship items:

5% off most products, including pet food;
10% off selected parasite-control (flea, tick and worm) products;
no Autoship discount on some low-margin products, for example NexGard and NexGard Spectra. You still get free delivery on these when they’re in your Autoship.

The Autoship price of each product is shown on its product page, at checkout and in My Account, under My Subscriptions.

2.3 Price changes

Our regular prices may change, for example when a supplier increases its prices. Your Autoship order is charged at the regular price on the processing date, less your Autoship discount. If the price of an item in your Autoship changes, we’ll tell you before your next Autoship order is processed (for example, in your reminder email), so you have time to change, skip or cancel it.

2.4 Not using Autoship? Welcome code for your first once-off order

If you sign up for our emails, we may send you a welcome code for R150 off your first once-off order of R600 or more. The code:

is unique to you and can be used once only;
is valid for 14 days from when we send it;
is limited to one per customer and household, on your first order only;
can’t be combined with the Autoship first-order discount or with any other coupon, voucher or promotional code, because only one voucher can be used per order. If your cart has Autoship items, the Autoship first-order discount (up to R400) usually saves you more.

3. Payment

When you sign up, you pay for your first Autoship order at checkout and your card is saved securely with our payment provider, Payfast. We don’t see or store your full card details.
You authorise us to charge your saved card automatically for each Autoship order on its processing date, and for any amount that becomes payable under section 6.
You may see a pending amount on your card when an order is placed. It falls away 24 to 48 hours after the order is fulfilled.
If a payment fails, we’ll let you know and may try again. Your Autoship order won’t be sent until payment is received, and if payment keeps failing we may put your Autoship on hold.
You can update your payment details in My Account, under My Subscriptions.

4. Reminders

We email you a reminder 5 days before each Autoship order is processed, listing the products due and the date, so you have time to make changes. Please keep your email address up to date in My Account.

5. Managing your Autoship

skip an order or pause your Autoship;
change your next order date or your delivery interval;
change products or quantities;
update your delivery address, billing address and payment details;
cancel your Autoship.

Changes must be made before the processing date to apply to your next order. If you need help, email hello@zuki.co.za.

6. Cancelling Autoship

You can cancel your Autoship at any time in My Account, under My Subscriptions, or by emailing hello@zuki.co.za. Cancelling stops future Autoship orders. An order that has already been processed will still be delivered and is dealt with under our general Terms and Conditions.

6.1 Early cancellation and the first-order discount

The 35% first-order discount is offered on the basis that you continue with Autoship. If you cancel your Autoship within 30 days of your first Autoship order, or before your third Autoship delivery (whichever is later), we’ll charge back the amount you saved through the first-order discount (up to R400) to the payment method you used for that order.

Once 30 days have passed since your first Autoship order and your third Autoship order has been delivered, no charge-back applies and you can cancel at no cost.

Example: your first Autoship order has a regular price of R600 and you pay R390, saving R210. If you cancel 2 weeks later, after only 1 delivery, R210 will be charged to your card. If you cancel after your third Autoship order has been delivered and at least 30 days after your first order, nothing is charged.

This doesn’t limit any rights you have under the Consumer Protection Act or other law.

7. Stock and substitutions

We check stock before each Autoship order is processed. If an item is out of stock or discontinued, we’ll let you know. Depending on what you prefer, we may delay that item until it’s back in stock, skip it for that order, or suggest a suitable alternative. We won’t send a different product without your agreement. If you’ve already paid for an item we can’t supply, we’ll refund you in full for that item.

8. Delivery

Major centres: orders processed by 10am are delivered the same day in Johannesburg, Pretoria, Cape Town and Durban.
Elsewhere in South Africa: orders are processed within 2 business days and delivered by courier.
Delivery fees: every Autoship order ships free, whatever its value and wherever you are in South Africa. Once-off orders placed outside Autoship pay our standard delivery fees, shown at checkout.
We deliver within South Africa only.

9. Zuki Bucks

You earn Zuki Bucks on your Autoship orders, just as on your other orders, and you can turn them into vouchers. You also get a one-off reward of R100 in Zuki Bucks (10,000 points) when your 3rd paid Autoship delivery has been made. The reward is given once per customer and household, and is credited to your ZUKI account.

10. Changes to Autoship or these terms

We may change Autoship, its discounts or these terms from time to time. We’ll post the updated terms on this page with a new “Last updated” date, and if a change affects your active Autoship, we’ll tell you by email before your next Autoship order is processed. If you don’t want to continue on the new terms, you can cancel before that order is processed. Changes don’t apply to orders that have already been processed.

11. Contact us

Questions about your Autoship? Email hello@zuki.co.za.