LIVE ZUKI COVID-19 UPATES

10 April 2020 

ZUKi is up and running as per normal.  We had a few delays at the start of lockdown due to suppliers running out of stock and our support teams getting used to working from home etc.   We are back to normal now and all suppliers are now in the swing of delivering during lockdown, stock levels are good again.  Thank you all for your support at this time.  

30 March 2020 / 10:00am

Thank you so much for your support and patience at this time. We hope that you and your families are staying safe.

Just a few notes to be aware of;

Some suppliers are short on stock due to people bulk buying and have limited deliveries to us. We are however receiving stock and dispatching all the time, we are just slightly delayed on some orders. We ask that when you place an order, please give us at least 7 days to get it to you. Most customers are receiving their products in a few days but please don't count on this during this time.

If you already have too much food, please remember to log into your ZUKI account here https://zuki.co.za/account/login and move your next order date to one that is suitable

We are only able to sell essential products at this time (Food, Medication). No toys, bowls, blankets, etc.

Due to courier restrictions, we cannot deliver to outlying areas through this lockdown period. Please contact us on hello@zuki.co.za if you are not sure whether you are in an outlying area

Support is only available through email and the little chat bubble on the website, our entire team is working and committed to getting through every query. We will get back to you and thank you for your patience and understanding.

From the bottom of our hearts, we thank for your continued support and want to let you know we are doing everything in our power to keep your pet supplies coming

 

27 March 2020 / 12:56pm

Customer service and support will only be available via website chat and email hello@zuki.co.za.  We will get back to every one of you, usually within a few minutes.  Our customer success team is working from home and this is the most efficient way to do things right now.  

27 March 2020 / 11:50am

Please be advised that we have an immediate delay affecting some of our Hill's pet food customers.  Our suppliers are running very low on stock.  New containers are in and being unpacked at the moment but please expect delays on certain Hill's products until Wednesday 1 April 2020.

 

27 March 2020 / 6am

THE LATEST:  What's happening with ZUKI and my pet supply orders? 
Lockdown day 1 is here.  We hope you are all safe, in good health, and perhaps enjoying a little extra time at home with your pets:)

ZUKI is open and has full permission from the South African government to operate legally.  You may experience a few delays during this time but we assure you we will try our absolute best to make sure you get your orders as quickly as possible.  Please allow 1 to 7 days for delivery.

In our Warehouse:
We are limiting access to our warehouse, for all non-essential staff and suppliers. Sanitisers have been made available at all access and entry points. 

All individuals entering our premises are required to adhere to our stringent sanitising process before gaining access. 

Further steps are taken inside the warehouse to ensure that all products packaged are done so in a strictly sanitised environment. 

We have enforced hospital-grade daily cleansing of our warehouse.

Our Delivery Service 
We have stepped up our protocols with regards to contactless delivery and hygiene.

We have equipped our operations teams and drivers with hand sanitizers and face masks to mitigate the risk of contracting or spreading the virus.

Drivers have been advised to avoid unnecessary contact with any person they come across and to practise social distancing throughout when taking care of your deliveries.

We have also implemented the use of Infrared contactless thermometers at our main facility as an additional preventative measure and our staff are checked on a daily basis. 

Customer Support
We make use or a ticketing system and the best way to reach us is through our little support bubble at the bottom of the screen on our website or by sending an email to hello@zuki.co.za or just reply to this email:)  All of our customer support team members are working remotely and we will get back to every single query usually within a few minutes during office hours.

For more information on COVID-19.  Please go to the;

 

COVID-19 CORONA VIRUS SOUTH AFRICAN RESOURCE PORTAL